Effective date: September 24, 2026
Speedrop is owned and operated by Techsharks Solution Ltd (RC 9857892), a company registered in Nigeria. Speedrop is not a fulfillment center and does not hold or ship inventory. Orders are prepared by independent merchants (vendors) and delivered directly to you by Speedrop's registered riders — the goods go from the merchant to you, they do not pass through a Speedrop warehouse. We also offer a courier service in which a rider collects a parcel from a sender and delivers it to a recipient.
Speedrop currently operates in selected areas of Lagos, Nigeria. Merchants and delivery addresses outside our service area may not be available. The delivery address you enter at checkout must be a real, reachable address; we may use its map location to calculate distance and route your rider.
The delivery fee is calculated from the distance between the merchant (or sender) and your address, and is shown to you at checkout before you pay. Distance is charged in whole kilometres, rounded up. Courier orders may include an additional weight-based charge shown at checkout. A small platform fee also applies to each order.
Delivery times shown in the app are estimates only. They depend on how long the merchant takes to prepare your order, rider availability, traffic, weather and distance. You can follow your order and your rider live on the tracking screen.
Every order has a 4-digit delivery PIN, shown in your app or on the tracking page. Give the PIN to the rider only when they are at your door. The rider needs it to confirm the handover — please do not share it earlier or with anyone else.
When your rider arrives they will call or message you. To keep deliveries moving, riders wait up to 6 minutes at your address. If they still cannot reach you, they submit proof of their contact attempts and you then have 4 minutes to confirm you are available through the app or website.
Please check your order when it arrives. If something is missing, wrong or damaged, tell us straight away as described in our Returns & Refunds Policy.
If no rider can be found for your order, or your order cannot be delivered because of a problem on our side or the merchant's, we will contact you and cancel and refund the order where appropriate. We are not responsible for delays caused by events outside our control, such as severe weather, road closures or network outages.
Questions about this policy can be sent to hello@speedrop.ng, or in writing to Techsharks Solution Ltd, No 2 Mosobalaje Street, Shagari Estate, Ipaja, Lagos, Nigeria.