Acceptable Use Policy

1. About this policy

Speedrop is owned and operated by Techsharks Solution Ltd (RC 9857892), a company registered in Nigeria. This Acceptable Use Policy sets out what is and is not allowed on the Speedrop website, apps and related services (the "Service"). It applies to everyone who uses the Service — customers, merchants (vendors) and riders — and forms part of our Terms of Service.

2. General rules for everyone

• Use the Service only for lawful purposes and in line with Nigerian law.
• Provide accurate information when registering or ordering, and keep your login details private.
• Do not impersonate another person or business, or create accounts using false identities or documents.
• Do not attempt to interfere with, disrupt, reverse-engineer or gain unauthorised access to the Service, its servers or other users' accounts.
• Do not use the Service to send spam, malware or misleading messages, or to harass, threaten or abuse anyone — including merchants, riders and Speedrop staff.
• Do not manipulate ratings, reviews, referral codes, promotions or bonuses, or use multiple accounts to abuse them.
• Do not use the in-app chat or calling features for anything other than the order in progress.

3. Prohibited and restricted goods

Merchants may not list, and customers may not order or send through Speedrop, any of the following:

• Illegal drugs, controlled or prescription-only medicines sold without the required authorisation, and drug paraphernalia.
• Weapons, ammunition, explosives, and hazardous, flammable or toxic materials.
• Stolen, counterfeit or pirated goods.
• Alcohol and tobacco sold or delivered to anyone under 18.
• Live animals, human remains, or any item whose sale or transport is prohibited by law.
• Any item you do not have the legal right to sell or send.

Food and medicine sellers must hold the licences and permits the law requires (for example NAFDAC registration where applicable) and must keep goods safe, hygienic and correctly described.

4. Rules for merchants

• Provide truthful business, ownership and identity information and documents (including CAC, TIN and ID) during verification, and tell us promptly if they change.
• Keep menus, prices and availability accurate, and only accept orders you can fulfil.
• Prepare orders safely, package them securely, and have them ready for the assigned rider.
• Do not redirect customers to pay outside Speedrop, and do not add hidden charges.
• Do not manipulate orders, commissions or payouts, or submit fraudulent payout requests.

5. Rules for riders

• Provide truthful identity, NIN, address and vehicle details and documents, and keep them current.
• Only ride the vehicle you registered, obey traffic laws, and never ride under the influence of alcohol or drugs.
• Do not open, tamper with, or consume any part of an order you are carrying.
• Confirm delivery only when the goods have actually been handed to the customer, using the delivery PIN. Do not mark a delivery complete or a customer unreachable falsely, or submit false proof of contact attempts.
• Treat customers and merchants respectfully, and do not share customer details or use them for any purpose other than the delivery.

6. Rules for customers

• Be reachable at the delivery address and by phone once your order is on its way, and keep your delivery PIN private until the rider is at your door.
• Do not place orders you do not intend to accept or pay for, and do not make false claims for refunds.
• Treat riders and merchants with respect.

7. Reporting a violation

If you see conduct that breaks this policy, tell us at hello@speedrop.ng with the order ID or account involved, and we will investigate.

8. Enforcement

If we believe this policy has been breached, we may remove listings, cancel orders, withhold or reverse payouts or bonuses obtained through abuse, suspend or permanently close accounts, and report unlawful activity to the relevant authorities. We may act without prior notice where necessary to protect users or the Service.

9. Contact us

Questions about this policy can be sent to hello@speedrop.ng, or in writing to Techsharks Solution Ltd, No 2 Mosobalaje Street, Shagari Estate, Ipaja, Lagos, Nigeria.