Account

Delete your Speedrop account

This page lets you request deletion of your account in the Speedrop, Speedrop Rider or Speedrop Merchant app, published by Techsharks Solution Ltd, together with the personal data linked to it.

Delete from the app (fastest)

Open the Speedrop, Speedrop Rider or Speedrop Merchant app, go to Profile, tap Delete account and confirm. Your account is deleted immediately.

Or request deletion here

Can't sign in, or no longer have the app? Use this form instead.

  1. Fill in the form below using the same email address or phone number registered on your Speedrop account.
  2. Tap Request deletion. Your email app opens with the request ready — send it. (Or email privacy@speedrop.ng with the subject "Account deletion request" yourself.)
  3. We'll reply within 3 working days to confirm the request came from you.
  4. Your account is deactivated straight away after confirmation and your data is deleted within 30 days.

Request deletion

Optional, but helps us find your account faster.

Your email app should now be open with your request. Send it, and we'll reply to confirm. If nothing opened, email privacy@speedrop.ng with your name, account email and phone number.

What happens to your data

Deleted within 30 days

  • Profile: name, email, phone number, profile photo
  • Password and sign-in details
  • Saved addresses and location data
  • Chat messages and support conversations
  • Push notification tokens
  • Riders: NIN, ID document, selfie, guarantor letter, vehicle details and photos
  • Merchants: store profile, menus and product photos
  • Bank details for payouts

Kept for a limited time

  • Transaction, payment and payout records — kept for up to 6 years to meet Nigerian tax and accounting law, then deleted.
  • Records linked to an open dispute, refund or fraud investigation — kept until it is resolved.
  • Security logs — kept for up to 90 days.

Retained records are used only for these purposes and are not used to contact you.

Before you delete

Read more in our Privacy Policy.

Delete some of your data, without deleting your account

You can ask us to delete specific data from your Speedrop, Speedrop Rider or Speedrop Merchant account and keep using the app.

  1. Email privacy@speedrop.ng from the email address on your account, with the subject "Data deletion request".
  2. Tell us which account it is (customer, rider or merchant) and which data you'd like deleted.
  3. We'll reply within 3 working days to confirm the request, and complete it within 30 days.

Data you can ask us to delete

  • Saved delivery addresses (customers can also remove these in the app)
  • Profile photo or selfie
  • Chat messages and support conversations
  • Location history from past deliveries
  • Phone number (if your account uses email to sign in)

Data we must keep while your account is open

  • Riders: identity and vehicle documents, needed to keep you verified to deliver.
  • Riders and merchants: bank details, needed to pay you.
  • Transaction, payment and payout records: kept for up to 6 years to meet Nigerian tax and accounting law.

To remove these too, delete your whole account using the steps above.